Privacy policy

Last updated: April 27, 2026

This Privacy Policy explains how Velorno (“Velorno,” “we,” “us”) collects, uses, and shares personal information when you visit or use our website (the “Site”), make a purchase, contact us, or otherwise use any services we provide through Shopify (collectively, the “Services”).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1) Business Information & Contact Details

Business name: Velorno
Customer support email: support@velorno.com
Customer support phone: +1 (307) 533-2817
Mailing address: 71-75 Shelton Street, London England WC2H 9JQ, United Kingdom

2) What Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been de-identified or aggregated so it can’t reasonably be linked to you.

Depending on how you interact with the Services, we collect the following categories:

A) Information you provide to us

Contact details: name, email, phone number, shipping address, billing address
Order details: items purchased, returns/exchanges, order history, messages about an order
Account details (if you create an account): login information and preferences
Customer support communications: information you include in emails/messages to us

B) Information collected automatically (cookies & similar technologies)

Device and browser details: IP address, browser type, device identifiers, time zone, cookie identifiers
Usage data: pages viewed, clicks, shopping cart activity, interactions with the Services
Approximate location data: inferred from IP address (generally city/state level)

C) Payment information

Payments are processed through Shopify and our payment processors. We typically do not receive or store your full payment card number. We may receive limited details (for example, payment status, partial card identifiers, and transaction confirmation) to help process your order and handle returns/refunds.

3) Sources of Personal Information

We collect personal information from:

You directly (when you purchase, register, subscribe, or contact us)
Your device/browser automatically (via cookies and similar technologies)
Shopify and service providers that help operate the Services (payments, fraud prevention, analytics, fulfillment, etc.)
Advertising/marketing partners (where enabled and permitted by law)

4) How We Use Personal Information

We use personal information only as needed to operate and improve the Services, including:

A) To provide the Services and fulfill your orders

Process payments, confirm orders, ship products, and handle returns/refunds
Send order-related messages (order confirmation, shipping updates, return instructions)
Maintain your account (if you create one)

B) Customer support

Respond to inquiries, troubleshoot issues, and provide assistance

C) Site operations, security, and fraud prevention

Protect the Services and customers from fraud, abuse, and unauthorized activity
Maintain platform security and prevent suspicious transactions

D) Marketing and advertising (where enabled)

Send promotional emails (you can unsubscribe anytime)
Show ads that may be relevant to you (including on third-party platforms), depending on your cookie/consent settings and your region

E) Legal compliance

Comply with applicable laws and regulations
Respond to lawful requests (for example, subpoenas or court orders)
Enforce our terms and protect our rights

5) Cookies, Analytics, and Targeted Advertising

We and our partners may use cookies, pixels, tags, and similar technologies to:

Remember preferences
Understand how the Site is used
Measure marketing performance
Personalize ads (where permitted)

Your cookie choices

You can manage cookie preferences using our cookie banner (where shown) and/or your browser settings. Some features may not work correctly if you disable certain cookies.

Global Privacy Control (GPC)

If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of certain data sharing/targeted advertising where required by applicable law and supported by our platform settings. Shopify supports GPC/opt-out handling when properly configured in Shopify’s customer privacy settings. 2

6) How We Share (Disclose) Personal Information

We share personal information only as needed for legitimate business purposes, including:

A) Service providers (processors)

We share information with vendors that help us operate the Services, such as:

Shopify (store hosting and checkout)
Payment processors
Shipping and fulfillment partners
Customer support tools
Fraud prevention and security providers
Analytics providers

These providers use your information to perform services for us and are expected to protect it.

B) Marketing and advertising partners (where enabled)

We may share information with advertising partners to measure ad performance and deliver ads (where allowed). Depending on where you live, some of this sharing may be considered “sale” or “sharing” of personal information under certain privacy laws. You can opt out where applicable (see Section 8).

C) Legal and business transfers

We may share personal information:

To comply with legal obligations or lawful requests
To protect our rights, customers, and the Services
In connection with a business transaction (for example, merger, acquisition, financing, or sale of assets)

7) Relationship With Shopify

Our store is hosted on Shopify, and Shopify processes personal information to provide and improve Shopify-powered Services. You can use Shopify’s privacy controls/portal to manage certain privacy choices related to Shopify’s processing. 3

8) Your Rights & Choices (Including Opt-Out Options)

Depending on where you live, you may have rights such as:

Access/know what personal information we have about you
Delete personal information (subject to legal exceptions)
Correct inaccurate personal information
Portability (receive a copy of certain information)
Opt out of targeted advertising / “sale” / “sharing” (where applicable)

How to exercise your rights

Email support@velorno.com with the subject line:

“Privacy Request – Access”
“Privacy Request – Delete”
“Privacy Request – Correct”
“Privacy Request – Opt-Out”

To protect customers, we may need to verify your identity before completing a request.

Email marketing

You can unsubscribe from promotional emails using the unsubscribe link in our emails. Even if you unsubscribe, we may still send non-promotional messages (such as order or account updates).

Do Not Track

Other than recognized signals like GPC (where required/implemented), we do not respond to all browser “Do Not Track” signals because there is no consistent industry standard for compliance.

9) Children’s Privacy

The Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information, contact us at support@velorno.com and we will take appropriate steps to delete it where required.

10) Data Retention

We keep personal information only as long as necessary for order fulfillment and customer service, accounting/recordkeeping, legal compliance, fraud prevention, and enforcing agreements. Retention time depends on the type of information and why we need it.

11) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information (like full card numbers) via email.

12) International Transfers

Your personal information may be processed outside your state/province/country, including in countries that may have different data protection laws.

Where required (for example, for EEA/UK transfers), we rely on recognized transfer mechanisms such as Standard Contractual Clauses or other lawful safeguards.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version on the Site and update the “Last updated” date.

14) Contact Us

For questions, requests, or complaints about this Privacy Policy or our privacy practices:

Velorno
Email: support@velorno.com
Phone: +1 (307) 533-2817
Mailing address: 71-75 Shelton Street, London England WC2H 9JQ, United Kingdom

For purposes of applicable data protection laws, Velorno is the data controller of your personal information (unless otherwise stated).